Terms of Service
The following are subject to change without notice.
1. OUR POLICY
We will always be fair with you and give a clear, non-technical description of your computer problem. We will explain the pros and cons of different options for repairing your computer and provide the most accurate estimate possible.
2. GUARANTEE OF WORK
We do not repair computers running Windows XP or Vista. For computers running any other operating system, software repairs are guaranteed for 30 days. Guarantees on hardware repairs are based on the manufacturer’s warranty. If a used part or computer is involved, the guarantee is 30 days unless otherwise stated. If there is a problem with the service or part provided, and you contact us within the specified time frame, we will work to resolve the issue at no additional cost.
3. INVOICING / METHODS OF PAYMENT
Businesses may be invoiced for any service provided. Payment is due at the time of service unless other arrangements have been made. After 30 days, a flat fee of $50 plus 18% APR per month on the unpaid balance will be charged until the balance is paid in full. Residential customers must pay in full at the time services are rendered. We accept cash, eChecks, and all major credit cards. Returned checks are subject to a $30 fee.
3A. eCheck Payment
All checks will be processed by the customer through the invoice payment portal. We reserve the right to withhold product shipment until full payment has cleared. Invoices under $5,000 require up to 5 business days for clearance; invoices over $5,000 require up to 7 business days. Payment must clear ACH before shipment.
3B. Credit Card Authorization
GreatChoice Technologies reserves the right to authorize full or partial holds on the customer’s credit card.
4. TRIP FEES
If the computer to be serviced is more than 15 miles from our office, a $25 travel fee may apply. For distances over 50 miles, we charge 55 cents per mile plus tolls.
5. TIMELINESS
Appointments are scheduled within 1-hour blocks (e.g., 10–11 AM). If the technician is running late, we will call to reschedule no later than 30 minutes into the appointment window. We reserve the right to reschedule appointments due to emergencies. Cancellations require a minimum of 2 hours’ notice. A $50 cancellation fee applies for cancellations with less than 2 hours’ notice.
6. DATA BACKUP
You are responsible for backing up all data, software, and files before any service. GreatChoice Technologies is not responsible for any loss or corruption of data under any circumstance.
7. ACCESS
You must provide full access to the computer(s), peripheral(s), and a safe working environment, including power. If access is not granted or the environment is deemed unsafe, services may be denied and a $50 cancellation charge will apply.
8. ADULT PRESENCE REQUIRED
An adult (18 years or older) must be present during on-site services. If no adult is present, services may be denied and a $50 cancellation fee will be charged.
9. PART ORDERS
Payment may be required in full for any parts before the order is placed.
10. LOANER COMPUTERS
Loaner computers may be available during repair. A $200 credit card deposit is required and will be refunded upon return.
11. STORAGE
Completed repairs will be stored at no charge for 14 days. After that, a $15/week storage fee applies. Computers left for more than 30 days may be recycled or sold after securely erasing the data, especially if payment is still due.
12. PIRATED SOFTWARE
We do not work with pirated software, including burned CDs.
13. AVAILABILITY OF SERVICE – CONTRACT ONLY
Service is provided Monday–Friday from 9:00 AM to 4:30 PM and Saturday from 9:00 AM to 12:00 PM in your respective U.S. or Canadian time zone. Downtime may occur due to maintenance, equipment failure, or causes beyond our control.
13A. AVAILABILITY OF SERVICE – NON-CONTRACT OR CONTRACT
Support is available during normal business hours. After-hours support is offered Monday to Saturday, 5:00 PM to 9:00 AM, with a emergency surcharge. Service may be inaccessible due to equipment failure, maintenance, or unforeseen events.
14. HOURLY PLANS
Services are billed in 15-minute increments. Prepayment may be required. Time is billable during all active work including research and communication. Service stops when the issue is resolved or upon your verbal or written request. Plans cannot be used for issues requiring more than 60 minutes (e.g., slow or infected computers) unless agreed upon.
15. REFUND POLICY
No refunds after services are rendered. Refunds on unrendered services incur a $50 admin fee. Alternatively, credit can be applied for future service (valid for 1 year). Partial refunds for unresolved software issues may be issued at our discretion. No returns on electronics unless Dead on Arrival (DOA). Accepted returns may include a 15% restocking fee plus shipping. Warranty returns must go through the manufacturer. Assistance for warranty claims is billed at $100/hour.
16. FORCE MAJEURE
We are not liable for service delays due to conditions beyond our control, including traffic, weather, natural disasters, strikes, or similar events.
17. DISCLAIMER
GreatChoice Technologies and any recommended or installed software are provided “as is” without warranty of any kind. We do not guarantee the reliability, performance, or results of our services or the software provided. You are responsible for any resulting damage or data loss. Some limitations may not apply depending on your jurisdiction.
18. LIMITATION OF LIABILITY
In no event shall GreatChoice Technologies be liable for lost profits, data loss, business interruption, or any indirect, incidental, or consequential damages. Liability is limited to the amount paid in the last 12 months for services. If services are provided at no charge, no liability is assumed.
19. APPLICABLE LAWS
This agreement is governed by the laws of the State of Florida. International users are responsible for local legal compliance. You may not export content or software in violation of U.S. export laws.
20. GOVERNING LAW; ARBITRATION
Any dispute will be governed by Florida law and resolved in Marion County, Florida. Disputes not resolved directly will be settled through arbitration under AAA rules. Arbitration will be held in Ocala, FL. Claims under $100,000 will have one arbitrator; claims over $100,000 will have three.
21. ENTIRE AGREEMENT
These Terms constitute the full agreement between the parties and supersede prior agreements. Any amendments must be in writing and agreed to by both parties. Failure to enforce any term does not constitute a waiver.
22. NOTICES
Notices may be provided by email, postal mail, or posted on our website.
23. REVISIONS
We may update these Terms, services, or pricing at any time without notice. Please check this page periodically for changes.
24. ACCEPTANCE OF TERMS
By using our site or services, you acknowledge and agree to these Terms and represent that you have the authority to do so. If you do not agree, please discontinue use and uninstall any GreatChoice Technologies software.
VoIP & Hosted PBX Terms of Service
These Terms of Service (“TOS”) constitute an agreement between Greatchoice Technologies, a Florida company, and its subsidiaries, affiliates, agents, and/or licensors (“Greatchoice Technologies,” “we,” or “us”), and the end-user customer (“Customer,” “you,” or “user”) for Greatchoice Technologies’ telecommunication, facsimile, and related services (“Service” or “Services”) associated with your assigned toll-free and/or local number account (“Account”). This TOS applies to all free and paid services. It supersedes all prior communications and proposals, oral or written.
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE SERVICES.
1. Terms and Conditions
These terms supersede any differing terms from End-User documents (e.g., purchase orders). Changes to this agreement must be in writing and signed by an authorized Provider representative.
2. Term
Service is month-to-month unless otherwise indicated. The term begins upon purchase and renews automatically each month unless terminated with notice before month’s end. You agree to pay all charges incurred during the term.
3. 911 Emergency Dialing
3.1 911 Functionality: E911 service sends your phone number and registered address to emergency responders. You authorize us to share your information with 911 providers.
3.2 Location Registration: You must register your physical address. Moving your device without updating your address may result in emergency personnel being dispatched to the wrong location.
3.3 Service Outages: Service will not function during electrical or Internet outages.
3.4 Backup Power: Battery backup solutions (8-hour and 24-hour) are available. A licensed electrician may be required for 24-hour installations.
3.5 Non-Voice Systems: The Service may not work with alarm systems, medical monitors, or fax machines. You waive any claim for such disruptions.
4. Equipment
Provider retains ownership of all provided equipment. Replacement is only offered for defective items under warranty. Damaged or unreturned equipment incurs a $70 fee per VoIP adapter.
5. Billing, Charges & Payment
5.1 Authorization: You must provide valid payment information. You’re responsible for updating account details.
5.2 Credit Terms: Provider may adjust or revoke credit terms at any time.
5.3 Billing: Charges include service fees, toll charges, taxes, etc. Monthly fees are billed in advance; toll charges are billed in arrears. Charges over $250 may be collected before the month’s end.
5.4 Late/Non-Payment: Late payments incur a $50 fee after the 15th. After 60 days overdue, services may be disconnected. A $50 reconnection fee may apply.
5.5 Billing Disputes: Disputes must be submitted within 30 days of invoice.
6. Tolls
Calls to/from the PSTN or non-affiliated SIP providers incur tolls per your plan. Domestic calls are billed in 6-second increments; international calls may have a 30-second minimum.
7. Telephone Number
Numbers are leased. Use with unauthorized devices is prohibited. Numbers may be ported out if the account is in good standing.
8. Lost, Stolen, Altered, or Broken Equipment
Report issues immediately. Replacement costs apply. Failure to report may result in ongoing service charges.
9. Prohibited Uses
Prohibited activities include autodialing, fax blasting, telemarketing, etc. Service is for internal use only unless otherwise approved.
10. Unlimited Minute Usage Plans
“Unlimited” plans include 10,000 minutes/month. Overage is $0.05/minute. Excessive or abusive use may result in termination.
11. Changes to the Agreement or Services
Changes are posted at http://greatchoice.com/tos-voip and become effective on the date posted. Continued use implies acceptance.
12. Termination
30 days’ notice required for termination. You’re responsible for the full month’s fees. Provider may suspend or terminate for misuse or unpaid balances.
13. Privacy
We use the public Internet and third-party networks. Personally identifiable information is only shared to complete service transactions or comply with law.
14. Technical Support
Support is available for Services and provided Equipment only.
15. Breach
You agree to reimburse Provider for any legal or collection costs resulting from breach of this agreement.
16. Indemnification
You agree to indemnify Provider and its vendors from any claims or damages related to this Agreement.
17. Disclaimer of Consequential Damages
We are not liable for special or consequential damages, including lost profits or data.
18. Warranty & Liability Limitations
All services are provided “as is.” Our liability is limited to the fees paid in the prior 12 months. Misuse voids any warranty.
19. Export Compliance
You must comply with all U.S. export laws and applicable regulations.
20. Discontinuance of Numbers and Portals
Upon termination, all assigned numbers and web portal access will be relinquished.
21. Software Copyright
You may not copy or distribute Provider’s software.
22. Survival
Sections 4, 5, 7, 14, 15, 16, 17, and 19 survive termination.
23. Notices
We communicate via the email address on file. You are responsible for keeping it current and checking communications promptly.
24. Force Majeure
We are not liable for delays caused by events beyond our control.
25. Governing Law / Dispute Resolution
Arbitration: Disputes will be resolved by binding arbitration via the AAA under its commercial rules. No class actions permitted.
Jurisdiction: This agreement is governed by Utah law. All claims must be filed within one (1) year.
26. Entire Agreement
This document is the complete and exclusive agreement and supersedes prior understandings.
27. Interpretation
No clause will be interpreted in favor of either party solely because of authorship.
WIRELESS INTERNET ACCESS AGREEMENT
This online agreement is entered into by and between you the subscriber (Subscriber) and Greatchoice Technologies (Provider) with offices at PO BOX 831771 Ocala FL 34472, for the purpose of establishing the terms and conditions under which Provider will furnish Wireless Internet Access Service. Subscriber will obtain an Internet connection through our reseller network subscription service and not directly from Greatchoice Technologies.
SERVICE TO BE PROVIDED. Provider, under the terms of this agreement, will furnish to Subscriber the selected package of Wireless Internet Access Service agreed upon at time of installation.
TERM OF THE AGREEMENT. This Agreement shall be in effect for an initial term commencing with service inception and continuing for as long as service is being provided. Customer has the right to cancel subscription to service(s) at any time. Greatchoice Technologies owns all equipment, antennas, cables, and select software and upon any termination all equipment must be returned to Greatchoice Technologies. Any unreturned equipment will be billed to the Subscriber in the amount of $400.00 for equipment fees.
CHANGES TO SERVICE. Subscriber may choose to change their Wireless Internet Access package/speed without violating the terms of this agreement. A change fee may be required to implement the change. A move of service will incur a minimum fee of $99.00. Excess cabling and multiple workstation moves will incur normal hourly labor rates beyond the basic $99.00 equipment move fee. Early termination charges will not apply during the time frame in which a move of equipment occurs and service is reestablished.
PAYMENT SCHEDULE. Subscriber will be billed installation charges, as well as the appropriate rates for the Wireless Internet Access Service selected at the time of the first bill. Provider reserves the right to request payment for any and all equipment associated with the initial installation for wireless Internet access in advance. Wireless Internet Access Service charges are due and payable monthly in advance. Failure to pay monthly service charges by the 15th day of the month, shall give Provider the right, without liability, to temporarily disconnect Wireless Internet Access Service. The Provider is not liable for any loss of business, loss of phone service, or any style of Internet services from a deactivated Internet account. A returned check will be considered non-payment of the account. Restoration of service will require payment of any unpaid balance and a reconnect charge of $50 may be applied. If service is not reconnected within seven (7) calendar days, the Wireless Internet Access Service will be permanently disconnected. To restore service after a permanent disconnect, payment of the full unpaid balance, early termination charge, and pre-payment of new installation charges may apply.
LATE PAMENT FEES. A late payment fee of $9.95 per month may be added on accounts not paid within fifteen (15) days of billing (18% annum). Returned Check Charge – A $30.00 processing fee will be charged on all returned checks.
CUSTOMER PROVIDED EQUIPMENT. Any equipment not purchased from Provider is customer provided equipment. Provider is not responsible for support of customer provided equipment and Subscriber will be liable for the expense of a service call if such equipment adversely affects Wireless Internet Access Service.
CUSTOMER INSTALLATION. The installation date and time will be determined by Provider and communicated to Subscriber as early as possible. Prior to or during installation, Subscriber and Provider will determine if Subscriber’s computer(s) are configured appropriately for the Wireless Internet Access Service connection. If not, Subscriber will be required to purchase or provide the appropriate hardware for the service to work. Installation of said equipment can be installed by Provider for a fee. In the event a Subscriber installs a network utilizing the provided Wireless Internet Access Service modem, it is with the clear understanding that Provider is not responsible for any problems that may occur. Provider will not dispatch a technician to Subscriber’s location to resolve any computer and/or network-related problems without an associated fee. Provider will not perform work on any of Subscriber’s computers without an associated fee.
DELAY. Provider will not be liable for any delay in the delivery or installation of Wireless Internet Access Service or for any damages suffered by Subscriber by reason of such delay regardless of whether such delay is directly or indirectly caused by Provider.
SERVICE CALLS. If Provider is called to Subscriber’s site and it is determined that the problem is other than the Wireless Internet Access Service and/or the Wireless Internet Access interface, a minimum service fee of $99.00 will be charged for the first hour and in half hour increments thereafter. The stated rates apply during regular business hours. Overtime, weekend, and holiday rates will be higher. Travel and related charges may also apply. The provided Wireless Internet Access Service hardware is warranted by its manufacturer for a period of one (1) year. During the one (1) year manufacturer’s warranty period Provider will support the hardware for problems covered by the manufacturer’s warranty. Service calls determined to be the result of an out of warranty Wireless Internet Access Service modem will be charged to Subscriber.
SERVICE DELIVERY. Wireless Internet Access connection speed (10 Mbps to 75 Mbps) is measured between Subscriber’s location and the cellular access point. Connection speeds may be lower under conditions of high Internet usage. Actual data transmission or throughput may be lower than the connection speed due to Internet congestion, server or router speeds, protocol overheads, and other factors which cannot be controlled by Provider. Cellular providers have the sole right to terminate data plans without refund or notice. Although uncommon, cellular providers will protect their data limits by throttling down unlimited users.
CONSEQUENTIAL DAMAGES. Provider is not responsible for any incidental or consequential damages resulting from failure of, or suspension of, Wireless Internet Access services.
Voice Over IP (VOIP). Provider does support, but does not guarantee Voice Over IP Protocol. Any number of factors can take down a Voice Over IP telephone line. We suggest either a backup land line or a cellular phone if you use the Voice Over IP services.
TV Over IP (IPTV). Provider does support, but does not guarantee TV Over IP Protocol. Any number of factors can take down a TV Over IP television line. We suggest Plex, CobraFlix, or other TV service provider if you continue to have problems with TV over IP Protocol.
SEASONAL SERVICES. Customers can put their accounts in a Seasonal mode, one time per calendar year, for up to 6 months. This Seasonal period will suspend the internet service.
ADDITIONAL TERMS. If either party commences an action against the other party to enforce the provisions of this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and costs from the non-prevailing party. If any provisions of this Agreement are held to be illegal, invalid, or unenforceable, such shall not invalidate the remaining provisions hereof. This contract supersedes any previous agreements, verbal or written. In the event of legal action arising out of or related to this Agreement, including claims for non-payment of amounts owed here-under, Marion County, Florida shall be the exclusive jurisdiction and legal venue for said action and this Agreement shall be construed according to the laws for the State of Florida.
Abusive Use Policy
As with all internet service providers, GREATCHOICE TECHNOLOGIES does have an Excessive Use Policy. The vast majority of GREATCHOICE TECHNOLOGIES customers use their connection in a manner that does not infringe on other GREATCHOICE TECHNOLOGIES customers. An extremely small percentage of customers use their GREATCHOICE TECHNOLOGIES connection excessively, or at such extreme high volumes, that they use more than their share of the overall GREATCHOICE TECHNOLOGIES connection. While this high-volume use among our customers is very rare (less than 1%), GREATCHOICE TECHNOLOGIES reserves the right to throttle the network speed of any offending customer down to a lower sustained rate. GREATCHOICE TECHNOLOGIES would like to stress that this is an extremely rare occurrence and that it only affects those customers who constantly abuse their connection by maintaining extremely long periods of sustained upstream and downstream traffic that maxes out their connection. GREATCHOICE TECHNOLOGIES expects that almost all its customers will remain unaffected by this as they maintain their normal Internet usage.
Inciting:
We do not tolerate behavior that incites repeated DDoS attacks. Although some DDoS attacks are random, most attacks seem to target online gaming participants as a result of their behavior / voice communication within the game. If you play online, multiplayer games, we encourage you to be respectful and avoid joining parties and communicating with players you are not familiar with.
Commitment of Service
Greatchoice Technologies continually strives to be the premier Wireless Internet Access Service Provider in Florida. As part of this commitment, our Network Operations Center (NOC) Engineers proactively monitor performance on our network for our entire customer base.
It is important to Greatchoice Technologies that our customers clearly understand the difference between purchased bandwidth and throughput. First, some background about the Internet. The Internet is a mesh network comprised of multiple independent Internet Service Providers, Enterprise Level Customers and Residential Customers located throughout the world. As such, there are various WAN routing protocols that make up the Internet including, but not limited to, Frame Relay, ATM, IP over Ethernet and IP over SONET. With these WAN routing protocols come various overhead requirements that reduce the amount of throughput possible for all Internet customers. In addition, TCP is the primary transport layer protocol utilized throughout the Internet. HTTP (www sites), HTTPS, FTP, TELNET and many other applications utilize the TCP protocol suite as their transport layer protocol. TCP is a connection-oriented protocol thus also has overhead requirements. Most in-depth testing and research show that the average customer will get optimal throughput of 90% to 99% of their purchased bandwidth. This (90% to 99%) is considered the best possible throughput results and can degrade beyond that should there be congestion on the Internet (whether the congestion be with the source ISP, destination ISP or Internet backbone, including access points or peering points). Keeping the network overhead described above in mind, an example of optimal “throughput speed” versus “purchased bandwidth”. Remember that other congestion factors could come in play that reduce this speed, but this would be your optimal (best possible) throughput speed.
Finally, Greatchoice Technologies takes great pride in our high-speed network. We also recognize that unexpected traffic on our network and/or the Internet can at times impact our customers reducing their throughput speeds. Many factors are involved in this potential problem and our commitment is that Greatchoice Technologies will do everything possible to proactively monitor, evaluate and control the factors within our direct control. In addition, we continually evaluate new technologies to ensure we evolve our network as technologies change thus allowing us to deliver state-of-the-art products to our customers.
Greatchoice Technologies Limited Warranty & Technical Support Agreement
This GREATCHOICE TECHNOLOGIES Limited Warranty & Technical Support Agreement (this “Warranty”) gives the original purchaser (“you”) of the System (as defined below) express limited warranty rights from Bargain Man LLC DBA Greatchoice Technologies. (“GREATCHOICE TECHNOLOGIES”) during the Warranty Period (as defined below).
General Terms.
GREATCHOICE TECHNOLOGIES warrants that any part of the hardware system, excluding software, documentation, and similar items (the “System”) will be free from defects in workmanship and materials for a period of ONE year after the date of delivery of the System, or such longer period as applicable under the terms of any extended warranty option purchased by you (the “Warranty Period”). During the Warranty Period, GREATCHOICE TECHNOLOGIES will repair, replace, or refund, as determined by GREATCHOICE TECHNOLOGIES in its sole discretion, any defective Systems or parts thereof. This Warranty does not cover and, for the purposes of this Warranty, “System” does not include, software applications or programs, including without limitation, any operating systems and third-party software, or any documentation that was included with the System. GREATCHOICE Technologies obligations under this Warranty, at its sole discretion, to repair, replace, or refund for a System that manifests a defect in materials or workmanship ceases upon the expiration of the Warranty Period.
GREATCHOICE TECHNOLOGIES will never charge you for labor or phone support for repairs covered by this Warranty if the system has not been modified.
If you are not satisfied with the System for any reason, you may contact GREATCHOICE TECHNOLOGIES within 14 days from the date of delivery and GREATCHOICE TECHNOLOGIES will refund you for the price you paid to GREATCHOICE TECHNOLOGIES for the System, provided, however, that GREATCHOICE TECHNOLOGIES will not refund any fees for custom work to the System (if applicable), software, assembly ($99/system), or shipping and handling back to our facility. GREATCHOICE TECHNOLOGIES has the sole discretion to determine if the system is in 100% working condition before a refund is given and may result is partial refund upon inspection. If you want to cancel an order after the order was placed and the System has not been built yet, GREATCHOICE TECHNOLOGIES will offer a full refund (including shipping and assembly fee) for your order. If the System is built and is ready to be shipped, GREATCHOICE TECHNOLOGIES in its sole discretion may apply a $99 build fee.
For Canada shipping fees, GREATCHOICE TECHNOLOGIES does not cover importation fees nor is it liable for such fees.
GREATCHOICE TECHNOLOGIES takes reasonable precautions to ensure that all of our Systems leave our facility without any scratches or dents.
This Warranty does not cover damage or defects that are due to normal wear and tear, accident, abuse, misuse, problems with electrical power, usage that is not in accordance with the System instructions, failure to follow the System instructions, or failure to perform preventive maintenance. Your Warranty will be rendered void if the service tag or serial number is missing, damaged, or altered. If you upgrade or change the System in any way after it is delivered to you, this Warranty shall immediately become void. Due to the nature of mining cryptocurrency, we have determined the end user is responsible for registering their product with Nvidia and directing all warranty claims with them. GREATCHOICE TECHNOLOGIES can answer generic technical questions. If we believe your failure is due to other system components this will be covered under the ONE year limited warranty. We will provide a copy of your serial number and model number for easy registration.
Disclaimers & Limitation of Liability.
Some states do not allow the following exclusions or limitations, so these exclusions and limitations may be limited in their application to you.
Repair or replacement as outlined herein constitutes your sole and exclusive remedies for breach of this Warranty. GREATCHOICE TECHNOLOGIES shall not be liable for any direct, indirect, special, incidental, consequential or other damages, whether based upon breach of contract, breach of warranty, negligence, or strict liability, including but not limited to loss of profit, loss of revenue, loss of data or software, loss of use of the System, loss of use of related equipment, cost of substitute or replacement equipment, “down-time”, your time, injury to property, and all claims of any third parties. EXCEPT AS EXPRESSLY STATED HEREIN, GREATCHOICE TECHNOLOGIES MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY GREATCHOICE TECHNOLOGIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR SYSTEM AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY SYSTEM, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. TO THE EXTENT PERMITTED BY LOCAL LAW, GREATCHOICE TECHNOLOGIES IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. TO THE EXTENT PERMITTED BY LOCAL LAW, GREATCHOICE TECHNOLOGIES IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY GREATCHOICE TECHNOLOGIES WHEN THE SYSTEM IS MANUFACTURED, SUBJECT TO ANY APPLICABLE UPDATES. MEMORY DATA MAY BE LOST DURING REPAIR.
Your Responsibilities.
In order for GREATCHOICE TECHNOLOGIES to provide you with the best possible service under this Warranty, you agree to:
- Provide true, accurate, and complete information when filing a claim.
- Provide an environment that meets GREATCHOICE TECHNOLOGIES requirements, including protecting the System from corrosion, contamination, and spills.
- Cooperate with GREATCHOICE TECHNOLOGIES in attempting to resolve any issues using online chat, email, or telephone. This may involve performing routine diagnostic procedures, installing additional software updates or patches, removing third-party options, and/or substituting options.
- Verify configurations, load most recent firmware, install software patches, and run diagnostics and utilities on your System.
- Make periodic backup copies of your files, data, or programs stored on your hard drive or other storage devices as a precaution against possible failures, alteration, or loss. Before returning any System for warranty support or repairs, you agree to back up your files, data, and programs, and remove any confidential, proprietary, or personal information.
- Remove any external options or accessories that would be subject to loss during the repair or replacement process.
Entire Agreement.
This Warranty, including the Terms of Service, the Packing Instructions, any End User License Agreements or other terms applicable to specific GREATCHOICE TECHNOLOGIES products or services, contain the entire understanding between you and GREATCHOICE TECHNOLOGIES, and supersede all prior understandings of the parties hereto relating to the subject matter hereof, whether electronic, oral or written, or whether established by custom, practice, policy or precedent, between you and GREATCHOICE TECHNOLOGIES with respect to the System.