A Day in the Life of a Local IT Technician Serving Ocala, Lady Lake, and The Villages
A Day in the Life of a Local IT Technician Serving Ocala, Lady Lake, and The Villages
Ever wonder what it’s really like to be the person keeping your business technology running smoothly? At GreatChoice Technologies, our IT technicians play a vital role in supporting clients across Ocala, Lady Lake, The Villages, and surrounding areas in Marion and Lake Counties.
From tackling cybersecurity threats to troubleshooting VoIP phone systems and optimizing office networks, every day is different — and fast-paced. Let’s walk through a typical day in the life of a local GreatChoice IT technician.
8:30 AM – Starting the Day with Alerts
Our techs start their morning by checking system monitoring dashboards. Since we provide managed IT services, we get alerts overnight when something goes wrong — a disconnected router, a failed backup, or a suspicious login attempt.
Before even getting to the first appointment, we’re already working remotely to keep our clients safe and online.
9:00 AM – On-Site Support in Ocala
The first stop might be a dental office in Ocala having trouble with their Wi-Fi and VoIP call quality. We troubleshoot UniFi access points, adjust QoS settings on the firewall, and ensure their internet speed is optimized — all before patients start arriving.
Our techs know every minute of downtime in a healthcare setting matters — and that local, same-day support makes all the difference.
11:30 AM – Emergency Call in Lady Lake
A client in Lady Lake reports that a ransomware screen has popped up on an employee’s computer. Within minutes, our technician is on-site, isolating the device, checking logs, and restoring critical files from a verified backup.
Prevention is everything, but quick recovery is essential when cyber threats strike.
1:30 PM – Lunch & Proactive Maintenance
Between jobs, our techs often catch lunch on the go — a sandwich in the van while reviewing the next site’s service ticket. The next task might involve updating firmware on networking hardware for a client in The Villages or installing endpoint protection across employee laptops.
3:00 PM – System Upgrade in The Villages
We visit a professional services office upgrading their PCs to meet Windows 11 requirements. During the upgrade, we ensure all software licenses are verified, migrate user profiles, and validate backups.
This is part of our free Windows 11 audit and upgrade support, which has helped dozens of local businesses prepare for the future.
4:30 PM – Final Ticket Reviews & Planning
Back at the office or from the field, our techs end their day by reviewing outstanding support tickets and preparing recommendations for business owners. These may include:
- Replacing aging workstations
- Moving to cloud-based storage
- Adding two-factor authentication for remote staff
Our goal? Not just to fix problems — but to keep our clients ahead of them.
We’re Local, Responsive, and Invested in Your Success
What sets our team apart isn’t just our technical expertise. It’s our local presence, quick response times, and deep